Returns & Exchanges
We want you to fall hopelessly in love with our products. And if you don't, we want to make returns easy.
How to return: US Customers
Your order will include our return form.
Garment tags and bags may feature UK size labels. Be sure to check the garment neck label before requesting a return.
- Create your return or exchange using our online returns portal or through the ’Start Exchange / Return' button in your account.
When entering your order number please include the 'A' or '#' prefix for the order to be recognized.
- Place your return items in the original or suitable packaging and seal appropriately
- Arrange collection, or drop off for your return parcel with your selected courier, or arrange your own service and post to Disturbia (tracked service recommended) at:
James and James Fulfilment
2235 Southwest Blvd
The standard cost for US return shipping is $13.
For international (non-US) returns, please visit our International returns portal
Conditions of Return
Returns must be sent & received at our warehouse within 30 days from the date of dispatch
Your return will not be accepted if it arrives at our warehouse later than this.
Please also ensure:
✔️ Product tags are attached within the original packaging
✔️ The product is unworn & unwashed
- If your items are returned later than the stated criteria, your return will not be accepted.
The following products are non-returnable:
✕ Swim bottoms
✕ Face masks
We advise to try on shoes indoors until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box.
Customers are liable for any return shipping costs.
If you return a single item bought as part of a multi-buy discount offer (for example, 2 for £20, buy one get one 50% off) you will be refunded the full price of the item, minus any discount given in the offer. If you return all items purchased with the multi-buy offer, then you’ll refunded with the full multi-buy value.
Any items dispatched as part of a pre-order are eligible for return within 30 days of the dispatch date.
Exchanges are available to US customers only, please select exchange as your refund reason when returning, and enter your requested details in the available text box.
Customers are liable for any return shipping costs, outbound standard shipping for exchanges is free.
Exchanges are valid across like for like products, store credit can be provided alternatively.
Please note, items purchased at a discounted price can be exchanged however discounts cannot be honoured. The current RRP price will be logged and any price difference calculated will be charged/deducted from your return total.
Sale / Clearance items are not eligible for exchange.
✔️ Once we've received and reviewed your return, we'll notify you by email to confirm that your refund has been processed.
✔️ We aim to process your refund asap - mostly within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Thanks for your patience!
The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.
Shipping costs are non-refundable.
In the rare occurrence an item is incorrect or faulty, please email us with:
- Your full name
- Order number
- Quick description of what's happened.
We'll get it resolved for you asap!
Need further assistance?
Email firstname.lastname@example.org and we'll be happy to help!